Support

Documentation

The team has spent hours producing the documentation you are reading now. Please thoroughly search our docs, especially the Troubleshooting page, as your answer may be just a few clicks away!

Free Community Support

We usually have helpful members in the Community Support channel on Matrix.

Caution

We strongly suggest choosing a random username. Always use caution in public chatrooms and never share critical personal information.

1. Enter this URL in your preferred web browser to join the Matrix chat using the Element Web App:

   https://element.ronindojo.io

2. If you already have the Element Desktop App or Web App, click Edit on the Homeserver login screen and input:

   https://matrix.ronindojo.io

3. If you are using Element X (Mobile), you need to create an account using the steps above on the Web App or Desktop App first, then you can log in using Element X.

How to Support

If you want to participate in the community support channel, then utilize the following list to begin supporting any newcomer that is experiencing an issue.

Suggested questions for newcomers

Please answer these questions so we can better assist you.

1. What steps did you follow to produce your issue?
2. What hardware are you using?
3. Do you have the recommended MicroSD, SSD, and power supply? Please list them or send a picture.
4. Do you have any special networking setup such as using VLANs?
5. Have you tried running the debug tool or checking the troubleshooting section yet?

Premium Support

Coming soon!